90% of customers’ buying decisions are motivated by online reviews? (Zendesk)
86% of people look up the location of a business on Google Maps? (Junto, 2019)
72% of consumers trust reviews as much as recommendations from friends and family. (ReviewTrackers)
54% more revenue over competition is brought in by businesses with more than the average number of reviews across all review sites (Womply)
ONLINE REVIEW MANAGEMENT
Gather data, insights and monthly metrics on your brand’s online activity. Our trained staff will audit and manage online directory listings, optimize your Google My Business account, and more.
On behalf of your brand, we will respond to online reviews for professional quality control and positive engagement. We also work to solicit, acquire and monitor testimonials and reviews from your customers.
GET A POSITIVE PULSE ON YOUR CUSTOMER’S EXPERIENCE WITH YOUR BRAND.
You’re probably aware that reviews are important to your success, but it’s highly likely you don’t have the time to manage them. And when we say manage, we mean everything from soliciting reviews to actively monitoring them and engaging with your current and prospective customers. We’ll take this critical task off of your already full plate. It can be a full-time job!
CONVERT MORE LOOKERS INTO BUYERS
TAKE CONTROL OF YOUR ONLINE PRESENCE
Your brand’s presence online may be wider than you might think. But is the information searchers will find accurate — or is it dated, incomplete or downright wrong? Again, this is something you probably don’t have time to deal with, but it’s an important part of attracting new customers and managing your reputation. We’ll handle ongoing list management for you.
As a service-based business, we understand the value of online reputation management:
“In just 3 short months of working with Positive Pulse, our 5 star Google reviews have exploded from just 5 reviews to 34! I absolutely love that we are able to check in with our customers, get their feedback, and address any issues BEFORE they become too overwhelming. As a business owner I feel a sense of peace knowing that we are consistently reaching out to customers and giving them the opportunity to share what they love, as well as what suggestions they have for improvement. In addition, since using Positive Pulse, we have seen a drastic increase in cold calls from potential clients who find us through a Google search. For anyone contemplating this service, I highly suggest getting started as soon as possible!”